smartlockmarket.com
FAQs
Common questions from distributors, hotel buyers, and private-label partners. Need a quote or model recommendation? Contact our sales team.
PRODUCTS & SCENARIOS
What smart lock categories do you supply?
We supply hotel keypad and electronic locks, sauna fingerprint / keypad / proximity locks, thermally broken aluminum locks, interior door locks, and security-door electronic or keypad locks. Browse the product catalog, or share your door type and use case—we will recommend matching models.
Which access methods are available?
Depending on the series, options include fingerprint, keypad PIN, RFID card, mobile app, mechanical key, and proximity sensing. Hotel projects commonly use card + app; home and apartment projects typically use fingerprint + PIN + app.
Can you help select locks for my application?
Yes. Share door thickness, door material (wood, aluminum, or steel), order quantity, and destination country. We will recommend 2–3 suitable series for hotels, apartments, homes, commercial doors, or sauna facilities. For multi-site projects, we can also suggest spare quantities if you place a separate parts order.
Which app platforms do your locks support?
App platform support depends on the model series (for example Tuya, TTLock, or hotel management systems where applicable). Tell us your target models or project type, and we will confirm the compatible app options.
OEM / ODM
Do you support OEM/ODM and private-label branding?
Yes. We offer laser-engraved or screen-printed logos, custom finishes, app branding where applicable, and branded retail boxes, manuals, and labels for distributors and brand owners.
What customization options are available?
Common options include appearance and finish, logo, packaging, manuals, and selected firmware or access-mode combinations. Deeper ODM changes—such as new housing tooling or features—are reviewed case by case. Feasibility, tooling cost, and timeline are confirmed before production.
What is your MOQ?
Minimum order quantity varies by model, configuration, packaging, and customization. Sample and stock-order quantities are confirmed in the quotation before ordering.
ORDERING & LEAD TIMES
How can I request a quote?
Send your target models (or door photos), quantity, destination country, preferred Incoterms, and branding needs via Contact Us. The more detail you share, the faster we can quote accurately.
What are your standard lead times?
Sample preparation and production schedules vary by stock status, model, configuration, order quantity, branding, and packaging. The estimated production schedule and delivery terms are confirmed in the quotation after order details are reviewed.
Do you offer paid samples? Can sample fees be deducted from bulk orders?
Sample availability, sample charges, any later order credit, and freight terms vary by product and order. All sample costs and credit conditions are confirmed in the quotation before payment.
CERTIFICATION & COMPLIANCE
Do you have CE, FCC, and RoHS certificates?
A general CE, FCC, and RoHS certificate reference pack is available on our Downloads page. Because supplied models and electronic configurations vary, confirm applicability to the exact quoted model, wireless module, accessories, and destination market before ordering.
Can you support requirements for my destination market?
Tell us the destination country or region and the exact product configuration. We can share available certificate references, labeling information, and export documents for review. Final import and local compliance requirements must be confirmed for the destination market.
SHIPPING & INCOTERMS
What shipping methods do you offer?
Sea, air, and express options may be available. The shipping method, route, and Incoterms are confirmed for the destination, product, and order when quoting.
What export documents do you provide?
Available export documents are confirmed with the shipping method and destination. Commercial invoice, packing list, transport documents, Certificate of Origin, and other requested documents may have different application, timing, or cost requirements.
Do you offer retail packaging or bulk/project packing?
Retail or project packing options depend on the selected model, quantity, and branding requirements. The final packing style, cost, and schedule are confirmed on the quotation and PI.
AFTER-SALES & WARRANTY
Can you supply spare parts after shipment?
Spare-part availability, quantity, price, and supply period depend on the model and order. Required spare parts must be listed and confirmed separately in the quotation or PI.
What is the warranty period for the complete lock?
Warranty period, covered parts, remedies, exclusions, claim evidence, and freight responsibility vary by model, destination, and agreed order terms. The applicable warranty terms are confirmed in writing in the quotation or sales agreement before ordering.