Privacy Policy

Effective date: October 13, 2026.

1. Who we are

This Privacy Policy explains how Chuanhong International Trade (Sichuan) Co., Ltd. (“SmartLockMarket,” “we,” “us,” or “our”) handles personal information when you visit https://smartlockmarket.com, contact us, or request product information or a quotation.

Our business contact address is No. 2555, Middle Section of Yizhou Avenue, Chengdu High-tech Zone, Chengdu, Sichuan, China. You can contact us at sales@smartlockmarket.com, by telephone at +86 17381861773, by WhatsApp at +852 5919 2567, or through https://smartlockmarket.com/contact-us/index.html.

2. Information we collect

Information you provide

When you use a contact or quotation form, we collect the information you enter. Depending on the form, this may include your name, email address, phone number or other contact handle, subject, message, product of interest, and project or product requirements. The forms do not require a phone number on every submission. If you contact us by email, telephone, or WhatsApp, we receive the information you choose to provide through that channel. The contact details currently displayed on the website include +86 17381861773 and WhatsApp +852 5919 2567.

Please do not include sensitive personal information or information about another person unless it is necessary for your enquiry and you are authorised to provide it.

Information recorded when a form is submitted

Our enquiry system records the submission time, the page or product associated with the enquiry, the IP address, and the browser user-agent together with the form information. We use IP addresses for submission rate-limiting and abuse prevention. Basic technical information may also be processed by the website host when a page or file is requested.

If you use the site search, your search terms are sent as part of the page request. Do not enter personal information in the search box.

The website provides an informational product catalogue and enquiry service.

3. How we use information

We use information to respond to questions and quotation requests, identify the products or project details relevant to an enquiry, communicate with you, provide requested business information, maintain and secure the website, prevent spam or abuse, and meet legal obligations or resolve disputes.

We use enquiry details to respond to and follow up on your business request. The reviewed website build did not include a newsletter signup form.

4. Cookies and similar technologies

The website displays a cookie notice with “Accept” and “Decline” choices. The site also uses browser storage for site preferences such as display mode and to support the cookie notice. You can manage or delete cookies through your browser settings; blocking them may affect some site preferences.

The site build reviewed for this draft has no configured Google Analytics ID and no Google Analytics or advertising-pixel tag was found. If we add analytics, advertising, or other non-essential tracking tools, we will update this notice and obtain any consent required by applicable law.

The Contact Us page contains an embedded Google Map. Loading that page may cause your browser to connect to Google and disclose technical information such as your IP address and browser details to Google. The map is not shown by the reviewed source as being blocked until you accept cookies. Google’s own privacy terms apply to its processing.

5. How enquiry information is stored and shared

When you submit a website form, the information is sent to our website’s enquiry endpoint, stored in our inquiry database, and used to send an email notification to our sales team. We may use service providers that host or maintain the website, database, email delivery, or security systems. They may process information only as needed to provide those services to us.

Some pages provide links for WhatsApp or social sharing. If you choose to use one of these links, your browser will connect to the selected third-party service. The Contact Us page’s embedded map can also connect to Google when the page loads. Those services operate under their own privacy policies and may process information outside China.

We may disclose information when required by law or when reasonably necessary to protect people, our rights, or the security of the website. We do not sell personal information.

6. International processing

We are based in China. Website infrastructure and third-party services may process information in China or other countries where those providers operate. Where applicable law requires safeguards or additional notice for an international transfer, we will take the required steps and provide relevant information.

7. How long we keep information

For an enquiry that does not lead to an ongoing business relationship, we keep the enquiry and contact details for up to 24 months after our last meaningful communication with you, then delete or de-identify them. We keep the IP address and browser user-agent associated with a form submission for up to 90 days for security and abuse prevention, then delete or de-identify them unless they are needed to investigate a specific security incident or meet a legal obligation. Short-lived rate-limiting records are deleted after one hour. If an enquiry leads to a business relationship, we retain relevant records for as long as needed to manage that relationship and for any legally required record-keeping period. Where a legal claim, investigation, or dispute requires preservation, we retain only the information needed for that matter and delete it when the need ends. Backup copies should expire within 90 days, subject to technical limits and restricted access until overwritten.

8. Your choices and rights

Depending on the law that applies to you, you may ask us to explain our handling of your information, provide access to or a copy of it, correct or supplement it, delete it, or restrict or stop certain processing. Where processing is based on consent, you may withdraw that consent. To make a request, contact sales@smartlockmarket.com. We may ask for information needed to verify and respond to your request.

You may also stop using WhatsApp or social-sharing links and manage cookies through your browser. This does not affect processing that occurred before you changed your choice.

9. Security

We use reasonable administrative and technical measures intended to protect information handled through the website. No internet transmission or storage system can be guaranteed to be completely secure.

10. Children

The website is intended for business buyers and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has submitted information to us, contact us so we can review and address the request.

11. Links to other websites

Our website may link to third-party services or websites. We do not control their content or privacy practices. Review the privacy information provided by those services when you leave our website or use an embedded feature.

12. Changes to this policy

We may update this Privacy Policy when our website, processing practices, or legal requirements change. The effective date at the top of this page shows when this version takes effect. We will post the revised policy on this page.

13. Contact us

For questions or requests about this Privacy Policy, contact Chuanhong International Trade (Sichuan) Co., Ltd. at sales@smartlockmarket.com, by telephone at +86 17381861773, by WhatsApp at +852 5919 2567, or visit https://smartlockmarket.com/contact-us/index.html. Our business contact address is No. 2555, Middle Section of Yizhou Avenue, Chengdu High-tech Zone, Chengdu, Sichuan, China.